At first, Martin Daniels let it go. Hey, streetlights die all the time. But after a few days, with the light on East 96th Street still out, he could no longer help himself. On Jan. 22, 2007, he called 311.
So it began, smoothly enough, as one of the 50,000 or so daily complaints to New York’s call center for nonemergencies. After all, how many months does it take to change a light bulb?
As it turned out, a year and a day.
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